PRIVACY POLICY

Last Updated: 11.12.2025

This Privacy Policy explains how DigisoftKeys (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or purchase digital products.

We are committed to handling your data responsibly and in accordance with applicable privacy and platform requirements, including those of Shopify, PayPal, Payoneer, eBay, and our suppliers.

1. Information We Collect

We collect only the information necessary to process orders, deliver digital products, and provide customer support:

1.1 Personal Information

  • Name

  • Email address

  • Billing address

  • Phone number (optional)

1.2 Order & Transaction Information

  • Products purchased

  • Order details

  • Payment confirmation (no full card data stored)

  • Digital delivery logs

1.3 Technical Information

  • IP address

  • Device type

  • Browser information

  • Cookies (see Cookie Policy)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your digital order

  • To send activation instructions and support emails

  • To verify transactions and prevent fraud

  • To comply with the requirements of payment providers (PayPal, Payoneer)

  • To enhance website performance and customer experience

  • To maintain operational compliance with marketplaces such as eBay

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity: to deliver ordered products

  • Legitimate interests: fraud prevention, order verification

  • Legal obligations: record-keeping, payment compliance

  • User consent: optional marketing communication

4. How Your Information Is Stored & Protected

  • Data is securely stored using Shopify’s encrypted systems

  • Access is restricted to authorized personnel only

  • Payment details are processed exclusively by secure third parties (PayPal, Payoneer, Shopify Payments)

  • We do not store full credit card information

5. Sharing Your Information

We only share your information with trusted third parties necessary for operations:

5.1 Service Providers

  • Shopify (website hosting, checkout security)

  • Payment Processors: PayPal, Payoneer

  • Email Delivery Providers (transactional emails)

5.2 Compliance & Legal Requests

We may disclose information if required by law or to protect the rights of our business, customers, or platforms we operate on.

We do not share customer data with product suppliers such as Ingram Micro.

6. Your Rights

You have the right to:

  • Access your personal information

  • Request updates or corrections

  • Request deletion where legally permitted

  • Opt-out of marketing emails

  • Request an exported copy of your data

To exercise these rights, contact us at: support@digisoftkeys.com.

7. Data Retention

We keep records only as long as necessary for:

  • Order verification

  • Legal and tax compliance

  • Fraud prevention

  • Payment provider requirements

Typical retention period: 2–7 years depending on regulation.

8. Cookies & Tracking

We use cookies to:

  • Remember user preferences

  • Improve navigation

  • Prevent fraud

  • Measure website performance

You can disable cookies through your browser settings.

9. International Transfers

Your information may be processed outside your country due to Shopify’s global servers. All transfers follow industry-standard security measures.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

12. Contact Information

For questions about this Privacy Policy:

DigisoftKeys — Digital Licensing Solutions
Email: contact@digisoftkeys.com
Support: support@digisoftkeys.com
Address: Casablanca, Morocco